2019 Upcoming Show Upcoming show info : ATL Oct 15th #5-550 / DAL Oct 22nd #12-2005

Terms & Conditions

Shipping

Styles may be in-stock or for pre-order. In-stock styles are shipped out within 3-5 business days. Pre-order styles may take 3 to 4 weeks for production. Once pre-order styles have finished production, the styles will be shipped out.

Styles may be dropped or cancelled due to various reasons (out of fabric, cutting problems, sewing delays, etc.). If a style is dropped, the customer will be informed through email.


P.S. Kate will ship items in stock ASAP unless requested otherwise by the customer. If payment is declined or not provided, the customer will be contacted through call or email. If payment is not given within 5 business days, the whole order will be cancelled without notice.


P.S. Kate will only charge items that are ready to be shipped. Charges are not made as the customer orders.


Cancellations

Please call or e-mail to request a style or order cancellation.


Return Policy

If you have received any damaged items, kindly send a return claim for review and approval within 7 business days upon receipt of item/s.

Our team will review your claim, and once approved, we will provide you with a Return Authorization Number (RA#).


For damaged merchandise, please send an email to pskate2012@gmail.com with the following details and format:


Email Subject: Returns - Invoice No.

  • Style Number/s
  • Size/s
  • Number of Damaged Items

Please make sure to attach photos of the damages.


Return labels will be sent to customers whose return claims have been approved and authorized. Please ship the return items via UPS within 5 days of label issuance. Returns without an RA# will not be accepted.


Once returns have been received and reviewed, we will assist you with store credit or an exchange.


A restocking fee 10% of the invoice total may be imposed on non-defective or unauthorized returns.


All returns must be unworn, unwashed, and unaltered.


Discounted or sale items are final and cannot be returned.


Refunds

All orders are not subject to a refund. Only store credit will be issued.